FAQs

From Web Browser: ​ 1. In the upper right hand corner please select the blue “Sign Up!” Button 2. Click Blue box which reads,” Please click here to get started” 3. Please fill in Client Information and Billing Information, Click “Next” 4. Please read, complete, acknowledge waiver 5. Once account created, please confirm information on Profile page and ADD FAMILY MEMBERS at this time (if adding children) 8. Click Save ​ From Mobile App: ​ 1. Please download the Capstone Performance Training app from the Apple or Google play store 2. Please scroll down and click "Register" 3. Please complete profile screen 4. Please specify Birthday, Gender and fill Emergency Contact info & Reference 5. Agree to terms and conditions 6. Click "Submit" **Please Note that Accounts are unique to 1 person! If creating an account with Family Members, please follow the directions above "From Web Browser"** ​ **If you have multiple members under one account, Mobile App requires each member to have their own Login Information!**

1. Log Into your Mindbody account 2. On the right side of your screen, find the “Family Members” section 3. Select “Add Family Member” 4. Fill in all fields (Make sure to specify Relationship and “Paid For” options) 5. Select Save

1. If you do not already have an existing account with Capstone Performance Training please find the “How Do I Create an Account” on the FAQ’s page. 2. In a Web Browser please visit www.CapstonePerformanceTraining.com and log in to your account 3. In the upper right hand corner of your profile page, please find and select “Online Store” PLEASE NOTE THAT WE HAVE 2 DIFFERENT TYPES OF OPTIONS FOR TRAINING PACKAGES! A. Services* - (For Off-membership Private, Semi-Private, Junior and Free Session packages) From the services drop down menu select the appropriate service category Select Package option Click “Check Out” Confirm check out information and select “Place Order” button at bottom of page B. Contracts** - (All Membership options) From the “Online Store” Menu bar select “Contracts” From the Contracts drop down menu select the appropriate Membership type On the following page, confirm start date and select “Make Purchase” View Shopping Cart and select “Check Out” button at the bottom of page Confirm check out information and select “Place Order” button at the bottom of page *One time Non-Re-occurring payment structure. **Monthly Re-occurring charges

From MindBody Online 1. If you do not already have an existing account with Capstone Performance Training please find the “Creating a New Account PDF” on the FAQ’s page. 2. In a Web Browser please visit www.CapstonePerformanceTraining.com and log in to your account 3. At the top of your profile page you will find 4 tabs, please click the tab that says “CLASSES” 4. Scroll through the schedule to find the appropriate, Day, Time and Class Type 5. Once you have found the desired class, click the “SIGN UP NOW” button 6. On the following page, please choose the option to “Make a single Reservation” for yourself or a family member (ex. “Make a Reservation – John Smith”) 7. Please verify the details of the reservation in your shopping and click “CHECK OUT.” 8. On the final page apply any gift cards/verify your email address and select “PLACE ORDER. From Mobile Application 1. Go to App Store 2. Download Capstone Performance Training Mobile Application. 3. Login with your username and password that you use with your Mindbody Online account. 4. Click on “Schedule” from the options on the bottom of the screen. 5. Find the correct date on the calendar at the top on the screen. 6. Scroll through and select the class that you would like to register for. 7. Click “Schedule Class” highlighted in blue. 8. Once app says “you’re booked” then you are registered for class​

Group Training: Members MUST cancel at least 24 hours prior to the session start or he/she loses the session. If a member cancels late, he/she loses the session unless rescheduled within 3 business days. Semi-Private Training: Members MUST cancel at least 24 hours prior to the session start or he/she will be charged the cost of the session. If a member cancels late, he/she loses the session unless rescheduled within 3 business days. If only one member can attend a semi-private training session, that member will be charged the additional amount to equate to a private training session. Private Training: Members MUST cancel at least 24 hours prior to the session start or he/she loses the session. If a member cancels late, he/she loses the session unless rescheduled within 3 business days. Class Cancellations: Members will NOT be charged for class cancellations. For inclement weather updates, follow our Instagram accounts @capstone_performance @cpt_fallschurch @cpt_baileyscrossroads @cpt_chantilly. ALL Training Packages: There is a 45-day expiration date beginning after the member’s first payment of each monthly charge to use the allotted sessions. The only offering that is non-contractual is our semi-private training. After the three month contract is completed, billing will continue on rollover monthly unless given a 14-day notice. Signing below indicates that you understand and agree to the above policies.

Capstone Performance Training Taxpayer Identification Number (TIN) is: 82-2285099